IT and software companies

Recurring revenue, support and projects on one screen

For managed service providers and software companies with 10–100 people. Northdeck combines your contracts, tickets, hours and invoices into one weekly view for the management team, and every number links back to its source rows.

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What you see

The KPIs in this edition.

The IT and software edition adds the KPIs that matter in your sector, on the same platform.

MRR and ARR per service line, with new, expansion and churned MRR and net new MRR

Revenue churn and logo churn over the last 365 days

Contracts and MRR renewing within 90 days, and customers with 4 or more P1 tickets and a renewal coming up

Tickets opened, average first response, SLA met by priority and open tickets past SLA

Projects over their budget hours, project margin % and billable utilisation per team

Overdue receivables, DSO, and active customers without an invoice in the last 35 days

From KPI to source row

MRR dropped? Three clicks to the reason.

Click the figure, see the breakdown, then the customers, then the single line in your own system. Nothing to rebuild, no second report.

Northdeck IT and software edition: MRR per service line down to the contracts, sample data

Screens from the IT and software edition.

Sample data from the demo of this edition. Open the demo yourself.

Northdeck IT and software edition: Support and SLA dashboard, sample data — **Support & SLA.** Tickets, first response time, SLA met by priority and open tickets past SLA.

Northdeck IT and software edition: Overview, sample data — **Overview.** MRR, churn and renewals against target, with alerts and actions on the same screen.

Northdeck IT and software edition: Weekly MT report, sample data — **Weekly MT report.** In Growth and Scale. What moved this week, key figures against last week and target, and who acts.

Northdeck IT and software edition: Finance, sample data — **Finance.** Invoiced, active customers without an invoice, receivables by age and DSO.

How it works

Set up by you, in a few steps.

Choose a plan.

Your 14-day free trial starts right away. You enter your payment details at sign-up; the first payment is collected when the trial ends, unless you cancel before then.

Connect your systems.

Shopify, HubSpot, Pipedrive, monday.com, Moneybird, e-Boekhouden, Business Central and Stripe you connect yourself, read-only, in a few minutes. Is your ticketing and time tracking system or another system not connected yet? We build the connection at no extra cost, as long as it has an API that is free to use. Ready within 48 hours. No free API? Then you upload a CSV or Excel export under Data → Sources.

Your cockpit fills itself.

Northdeck builds the tables, KPIs and dashboards for your sector from your data, with data quality checks so errors surface before the meeting.

Northdeck only reads data. It never writes back into your own systems. A fixed monthly price per plan, not per user; Scale has unlimited users.

FAQ

Questions from IT and software companies.

Is this edition available now?

Yes. Choose a plan on this site and your 14-day free trial starts right away. You then get an e-mail to set your password, connect your systems yourself, and see your figures as soon as your data is in.

Which systems do I connect?

Shopify, HubSpot, Pipedrive, monday.com, Moneybird, e-Boekhouden, Business Central and Stripe you connect yourself, read-only, in a few minutes; contracts, tickets and hours come from your ticketing and time tracking system. Is it not connected yet? We build the connection at no extra cost, as long as it has an API that is free to use. Ready within 48 hours. No free API? Then you upload a CSV or Excel export under Data → Sources.

How is this different from the business services edition?

That edition is about billable hours per consultant. This one is built around recurring revenue: MRR, churn, renewals and service levels.

Can I change the KPIs?

Yes. Every table, KPI, dashboard and check is configuration you can adjust. App updates never change your setup.

See your renewals coming.

Start with the IT and software edition and have your MT reading one truth on Monday.

Try 14 days free