Terms of Service
These terms apply to every offer, order and agreement under which Northdeck provides its service to a business customer. Please read them before you sign up. Where a signed order form or proposal says something different, the order form takes precedence over these terms.
1. Who we are
Northdeck is a trade name of [LEGAL NAME], registered with the Netherlands Chamber of Commerce under number [KVK NUMBER], with its registered office at [ADDRESS], VAT number [VAT NUMBER] ("Northdeck", "we", "us"). You can reach us at hello@northdeck.nl.
2. Definitions
- Customer or you: the company or organisation that enters into an agreement with us. Northdeck is a business service; we do not contract with consumers.
- Service: the Northdeck management dashboard, delivered online as software-as-a-service, including the workspace, KPI definitions, dashboards, reports, connections and imports, as described in the order form.
- Workspace: the environment in the Service that holds your configuration and your data. A group of companies can have one workspace with several entities where the plan includes this.
- Customer Data: all data you or your users load into the Service, by connection, import or otherwise, and everything the Service calculates from it.
- Source Systems: the software you already use, such as your accounting, CRM, planning or HR software, from which the Service reads data.
- Users: the people you authorise to use your workspace.
- Onboarding: the one-off setup of your workspace: connections, data model, KPIs, dashboards and access per role.
- Order form: the signed proposal or order that states the plan, modules, sources, prices and start date.
3. The agreement
3.1 An agreement is formed when you sign an order form or accept our proposal in writing (email is enough). Our proposals are valid for 30 days.
3.2 Your own purchasing or general terms do not apply, even if you refer to them, unless we accept them in writing.
3.3 The Data Processing Agreement forms part of every agreement.
4. The Service
4.1 We provide the Service with the modules, number of sources and features of the plan in your order form. Every plan includes an unlimited number of Users.
4.2 Read-only. The Service reads data from your Source Systems. It never writes, changes or deletes anything in them.
4.3 Connections to Source Systems are made available one by one. Where a standard connection is not yet available, we load your data from a standard export during Onboarding and agree with you how it is refreshed. Features marked as "planned" are not part of the Service until we release them.
4.4 The figures in the Service are calculated from your Customer Data and the KPI definitions agreed with you. We show for every figure which rows it was calculated from, so you can check it. We are not responsible for errors in your Source Systems or in data you supply, and the Service does not replace your accountant or your own financial reporting.
4.5 We may improve and change the Service. We will not remove a feature you pay for during your contract term without offering an equivalent alternative.
5. Onboarding and pilots
5.1 Onboarding is charged once, at the price in the order form. It covers the setup described there; additional work is charged at the rates in the order form or by separate quote.
5.2 To set up connections you give us read access to your Source Systems, for example through an API key or an account with read rights. You decide which data we may read.
5.3 Pilot customers receive the discount on Onboarding stated in the order form. In return they agree to take part in a case study and to act as a reference, in a form and wording they approve before anything is published.
6. Your responsibilities
6.1 You make sure that you are allowed to share the Customer Data with us and that your Users use the Service in line with these terms and the law.
6.2 You keep login details and access keys confidential and tell us straight away if you suspect misuse. You manage who in your company has access and which role they have.
6.3 You do not load data into the Service that is not needed for management information. In particular you do not load special categories of personal data (such as health data or reasons for absence) or criminal-records data, unless we have agreed this in writing.
6.4 You do not try to access other customers' data, test the security of the Service without our written permission, resell the Service or use it to build a competing product.
7. Prices and payment
7.1 Prices are per company, not per user, and exclude VAT. The monthly fee depends on the plan, the number of modules and the number of sources in the order form.
7.2 The subscription runs on an annual contract, invoiced monthly or yearly in advance. If you pay yearly, two months are free. Onboarding is invoiced at the start of Onboarding.
7.3 Invoices are payable within 14 days. If an invoice remains unpaid after a written reminder with a further 14 days, we may suspend access to the Service until it is paid. Statutory commercial interest applies from the due date.
7.4 We may adjust prices once a year with effect from the renewal date, with at least two months' notice. If you do not accept the change, you may end the agreement on the renewal date.
8. Term and termination
8.1 The agreement starts on the date in the order form and runs for 12 months. It then renews for 12 months at a time, unless either party ends it in writing at least one month before the end of the current term.
8.2 Either party may end the agreement with immediate effect if the other party seriously fails to meet its obligations and does not remedy this within 30 days of written notice, or if the other party is declared bankrupt or granted a suspension of payments.
8.3 After the agreement ends you have 30 days to ask for your Customer Data. On request we provide a full export in a common format (CSV or JSON) at no extra cost. After that period we delete the Customer Data from the Service within 60 days, and from backups when they rotate out.
8.4 Fees already paid are not refunded, except where we end the agreement because of our own failure or where these terms say otherwise.
9. Availability and support
9.1 We aim for the Service to be available 99.5% of the time per month, excluding planned maintenance, which we announce in advance and schedule outside office hours where possible. This is a target, not a guarantee, unless the order form includes a service level.
9.2 Support is available by email on working days. Scale customers get priority support as described in the order form.
9.3 Availability also depends on your Source Systems and their suppliers. We are not responsible for interruptions or changes on their side, but we will restore a connection as soon as reasonably possible after the supplier changes it.
10. Data, security and confidentiality
10.1 Your data is yours. You keep all rights to the Customer Data. We use it only to provide the Service to you. We do not sell it and do not use it to train AI models.
10.2 Customer Data is stored in the European Union. Each workspace is kept separate from other customers' data by access rules in the database. More detail is in the Data Processing Agreement.
10.3 Where Customer Data contains personal data, we process it as your processor under the Data Processing Agreement.
10.4 Both parties keep confidential all information about the other that is marked as confidential or is obviously confidential, during the agreement and for two years after it ends.
10.5 We may use anonymous, aggregated statistics about how the Service is used (for example which features are opened) to improve it. These statistics never contain Customer Data or identify you or your Users.
11. Intellectual property
11.1 All rights to the Service, the software, the standard KPI definitions and the documentation remain with Northdeck. You receive a non-exclusive, non-transferable right to use the Service for your own business during the agreement.
11.2 Dashboards, reports and figures you create from your Customer Data may be used freely within your company, also after the agreement ends.
11.3 If you give us suggestions or feedback, we may use them to improve the Service without obligation to you.
12. Liability
12.1 Our total liability under or in connection with the agreement is limited to the amounts you paid us in the 12 months before the event that caused the damage.
12.2 We are not liable for indirect damage, including lost profit, lost savings, business interruption, or decisions taken on the basis of figures in the Service.
12.3 These limitations do not apply to damage caused by our intent or deliberate recklessness.
12.4 A claim lapses if it is not reported to us in writing within 12 months after you became aware of the damage.
12.5 Neither party is liable for failure to perform caused by circumstances beyond its control, such as a failure of a hosting provider, telecom network or Source System supplier, provided it informs the other party and does what it reasonably can to limit the effects.
13. Changes to these terms
We may change these terms. We inform you of changes at least one month before they take effect. If a change is to your disadvantage and you do not accept it, you may end the agreement on the date the change takes effect.
14. Applicable law and disputes
14.1 Dutch law applies to these terms and every agreement with Northdeck.
14.2 Disputes are submitted to the competent court in the district where Northdeck has its registered office, unless the law requires otherwise. We will first try to resolve any dispute together.
14.3 These terms are available in English and Dutch. If the versions differ, the English version prevails.